Patient concerns

Talk to the practice

If you are unhappy with any aspect of your experience, please contact the practice team using the details below and ask for the person responsible for patient concerns. Include your preferred contact method and a short description of the concern.

Our complaints procedure

Ask the practice for its current written complaints procedure, including who handles complaints and its response times. This page does not substitute for an approved practice procedure or promise an unconfirmed deadline.

Independent advice

For advice about complaints concerning private dental care, the Dental Complaints Service provides information at dentalcomplaints.org.uk. Data-protection concerns can be raised with the Information Commissioner’s Office at ico.org.uk.

Urgent dental problems

Do not use email for urgent symptoms or emergencies. Call the practice for current advice; outside opening hours, NHS 111 can advise on urgent dental care. For a life-threatening emergency, call 999.

Contact Headrow Dental